These Terms of Service ("Terms") govern your use of the website, services, and applications provided by White Rabbit A.I., a California corporation ("we," "us," "our," or "Company"). By accessing or using our custom business automation services, you agree to be bound by these Terms.

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

1.2 Modifications and Updates

We reserve the right to modify these Terms at any time to reflect changes in our services, business practices, or legal requirements. We will notify users of material changes via email or prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

1.3 Additional Terms and Agreements

Specific services may be subject to additional terms and conditions, including Master Service Agreements and Statements of Work, which will be presented to you in connection with such services.

2. Description of Services

White Rabbit A.I. provides custom business automation solutions designed to help streamline operations, including:

2.1 Core Service Offerings

Business Process Analysis: Evaluation of current workflows and identification of potential automation opportunities
Custom Automation Development: Design and implementation of tailored automation solutions using modern platforms and technologies
System Integration Services: Connection of various business applications, APIs, and platforms
Process Optimization: Analysis and improvement of existing business workflows and procedures
Ongoing Maintenance and Support: Regular monitoring, updates, and technical assistance
Strategic Consulting: Guidance on automation approaches, best practices, and optimization opportunities

2.2 Service Delivery Methods

• Access to client portal and project management systems

• Custom automation system development and deployment

• Integration with third-party services and APIs as technically feasible

• Real-time monitoring and reporting capabilities

• Documentation, training materials, and ongoing support services

Note: All service capabilities are subject to technical feasibility assessment and may vary based on individual client requirements and system constraints.

3. Eligibility and Account Registration

3.1 Eligibility Requirements

You must be at least 18 years old and have the legal capacity to enter into binding contracts. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3.2 Account Registration and Management

• You must provide accurate, complete, and current information during registration and project initiation

• You are responsible for maintaining the confidentiality of your account credentials and access information

• You must notify us immediately of any unauthorized use of your account or security breaches

• You may not transfer your account or service access to another party without our written consent

3.3 Business and Commercial Use

Our services are primarily intended for business and commercial use. Personal use may be permitted but could be subject to limitations and different terms.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services only for lawful purposes and in accordance with these Terms. You agree to use our services in a manner consistent with applicable laws and regulations.

4.2 Prohibited Activities

You agree not to use our services:

• To violate any applicable laws, regulations, or third-party rights

• To transmit harmful, offensive, inappropriate, or illegal content

• To interfere with or disrupt our services, servers, or network infrastructure

• To attempt unauthorized access to our systems, other users' accounts, or third-party systems

• To reverse engineer, decompile, or create derivative works of our software or methodologies

• To use our services for cryptocurrency mining or other unauthorized resource-intensive activities

• To engage in spam, phishing, fraud, or other deceptive or harmful activities

• To compete directly with our services using our platform, knowledge, or proprietary information

4.3 Content Standards and Requirements

All content submitted through our platform must comply with applicable laws and must not:

• Infringe intellectual property rights of third parties

• Contain malware, viruses, or malicious code

• Include personal information of third parties without appropriate consent

• Violate privacy, data protection, or other applicable regulations

5. Client Data and Processing

5.1 Client Data Ownership and Rights

You retain all rights, title, and interest in your data, business information, and proprietary content ("Client Data"). We claim no ownership rights in Client Data.

5.2 Limited License for Service Delivery

You grant us a limited, non-exclusive, non-transferable license to access, process, and store Client Data solely for the purpose of providing our agreed services to you.

5.3 Data Security and Privacy Protection

• We implement industry-standard security measures designed to protect Client Data

• We will not access Client Data except as necessary to provide services or as required by law

• Detailed data handling practices are outlined in our Privacy Policy

• You are responsible for ensuring you have appropriate rights to process any data you provide to us

5.4 Data Backup and Recovery

• We maintain regular backups of Client Data as part of our standard operations

• You are responsible for maintaining your own independent backups of critical business data

• We will use commercially reasonable efforts to restore data in case of system failure or issues

• Data recovery capabilities may be limited by technical factors and timing of issues

5.5 Data Retention and Deletion

• Client Data will be retained in accordance with our Privacy Policy and applicable legal requirements

• Upon termination of services, we will delete or return Client Data as specified in your service agreement

• Some data may be retained for legal compliance, operational, or security purposes as permitted by law

6. Intellectual Property Rights

6.1 Our Intellectual Property and Proprietary Rights

We retain all rights, title, and interest in our services, software, documentation, methodologies, and related intellectual property, including:

• Proprietary automation frameworks, approaches, and methodologies

• Software code, algorithms, technical implementations, and system architectures

• Documentation, training materials, best practices, and knowledge base content

• Trademarks, trade names, logos, and branding elements

6.2 Limited License Granted to You

We grant you a limited, non-exclusive, non-transferable, revocable license to use our services during the term of your agreement, solely for your internal business purposes and in accordance with these Terms.

6.3 Client Materials and Intellectual Property

You retain ownership of any materials, data, business processes, or intellectual property you provide to us. You grant us a limited license to use such materials solely for providing agreed services to you.

6.4 Feedback and Suggestions

Any feedback, suggestions, ideas, or improvements you provide to us regarding our services may be used by us without restriction, compensation, or obligation to you.

7. Payment Terms and Billing

7.1 Fees and Billing Structure

• Service fees are as specified in your service agreement, Statement of Work, or order form

• Fees are generally non-refundable except as expressly stated in these Terms or your service agreement

• We reserve the right to change our pricing with reasonable advance notice

• All fees are exclusive of applicable taxes, duties, and government charges, which you are responsible for paying

7.2 Payment Methods and Processing

• Payment must be made by credit card, ACH transfer, wire transfer, or other approved methods

• You authorize us to charge your designated payment method for all applicable fees and charges

• You must promptly update payment information if it changes or expires

• Payment processing may be handled by third-party payment processors subject to their terms

7.3 Late Payments and Collections

• Overdue amounts may incur late fees of 1.5% per month or the maximum rate permitted by applicable law

• We may suspend services for accounts with overdue payments after appropriate notice

• You remain liable for all fees and charges during any suspension period

• We may engage collection agencies or legal counsel to collect overdue amounts

7.4 Refunds and Credits

Refunds are generally not provided except:

• For pre-paid services that are terminated early by us without cause

• As specifically required by applicable law or regulation

• At our sole discretion in cases of significant service failure or breach by us

• As specifically outlined in your individual service agreement

8. Service Level Expectations

8.1 System Availability and Uptime

We strive to maintain high availability for our services, with target uptimes varying by service plan. Actual availability may be affected by factors including:

• Scheduled maintenance windows (announced in advance when possible)

• Emergency maintenance or security updates

• Third-party service dependencies and outages

• Force majeure events and circumstances beyond our control

8.2 Maintenance and Updates

• Scheduled maintenance will be announced at least 48 hours in advance when possible

• Emergency maintenance may be performed without advance notice for security or critical issues

• We will use reasonable efforts to minimize service disruptions during maintenance

• System updates and improvements may be implemented to enhance service quality

8.3 Technical Support Services

• Technical support availability varies by service plan and agreement

• Support requests should be submitted through designated channels (email, portal, phone)

• Response times are targets and may vary based on issue complexity and service plan

• Emergency support may be available for critical business impact situations

8.4 Performance Standards and Limitations

• Automation system performance varies based on complexity, data volume, and third-party dependencies

• We will use commercially reasonable efforts to optimize performance within technical constraints

• Performance issues caused by third-party services, client systems, or external factors are outside our direct control

• Service levels are targets and not guarantees due to factors beyond our control

9. Limitations of Liability and Disclaimers

9.1 Service Disclaimers

IMPORTANT: OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

9.2 Limitation of Total Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.3 Exclusion of Consequential Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITIES, OR COST OF SUBSTITUTE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.4 Third-Party Service Dependencies

We are not responsible for the performance, availability, reliability, or actions of third-party services, platforms, APIs, or applications integrated with our services, including but not limited to:

• Cloud service providers and hosting platforms

• API providers and external software services

• Payment processors and financial service providers

• Communication platforms and delivery services

9.5 Business Results and Outcomes

IMPORTANT LIMITATION: We do not guarantee specific business results, efficiency improvements, cost savings, return on investment, or other business outcomes from our automation services. Results depend on numerous factors including but not limited to implementation quality, business process alignment, team adoption, data quality, system compatibility, and ongoing operational practices.

10. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or related to:

• Your use of our services in violation of these Terms

• Your violation of applicable laws, regulations, or third-party rights

• Your Client Data or any content you submit through our services

• Any negligent or wrongful conduct by you, your employees, or authorized users

• Breach of your representations, warranties, or obligations under these Terms or any service agreement

11. Termination of Services

11.1 Termination by You

You may terminate your service agreement at any time by providing written notice as specified in your service agreement. You remain liable for all fees and charges incurred prior to the effective date of termination.

11.2 Termination by Us

We may terminate or suspend your access to services immediately in the following circumstances:

• Material violation of these Terms or your service agreement

• Non-payment of fees after appropriate notice and opportunity to cure

• Illegal, harmful, or abusive activities or behavior

• Extended periods of account inactivity

• Upon reasonable notice for convenience (subject to service agreement terms)

11.3 Effect of Termination

Upon termination of services:

• Your access to our services and systems will cease immediately

• You must cease all use of our intellectual property and proprietary information

• We will provide data export capabilities for a reasonable limited time period

• All accrued fees, charges, and expenses remain payable

• Provisions that by their nature should survive termination will continue to apply

12. Data Processing and Privacy Compliance

12.1 GDPR, CCPA, and Privacy Regulation Compliance

For clients subject to GDPR, CCPA, or other privacy regulations, we will enter into appropriate Data Processing Agreements that may include:

• Standard Contractual Clauses for international data transfers

• Data subject rights procedures and response protocols

• Security incident notification requirements and procedures

• Audit and compliance verification provisions

12.2 Subprocessors and Third-Party Services

We may engage subprocessors and third-party service providers to assist in delivering our services. We maintain records of key subprocessors and will provide reasonable notice of material changes when required by applicable law or agreement.

13. Security and Compliance

13.1 Security Measures and Protocols

We implement appropriate technical and organizational measures designed to protect your information and data, including:

• Encryption of data in transit and at rest using industry-standard protocols

• Access controls, authentication systems, and authorization procedures

• Regular security assessments, monitoring, and vulnerability management

• Employee security training and awareness programs

• Incident response procedures and breach notification protocols

13.2 Compliance with Laws and Standards

We maintain compliance with applicable laws and industry standards relevant to our services, including privacy and data protection regulations. However, compliance outcomes may depend on implementation details and your specific operational practices.

13.3 Security Incident Response

We have established procedures to detect, respond to, and notify you of security incidents that may affect your data or our services, in accordance with applicable laws and our service agreements.

14. Dispute Resolution and Legal Terms

14.1 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal disputes will be resolved in the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction of such courts.

14.2 Dispute Resolution Process

For disputes arising from or related to these Terms or our services:

1. Negotiation: Parties will first attempt to resolve disputes through good faith negotiation

2. Mediation: If negotiation fails, disputes may be submitted to mediation

3. Arbitration: For disputes involving amounts less than $25,000, either party may elect binding arbitration under the rules of the American Arbitration Association

4. Litigation: Other disputes will be resolved through court proceedings in California

14.3 Class Action Waiver

You agree not to participate in class action lawsuits, class arbitrations, or representative proceedings against us. All disputes must be resolved individually between you and White Rabbit A.I.

14.4 Limitation Period

Any claim or cause of action arising from or related to our services must be filed within one (1) year after the claim or cause of action arose, or such claim will be permanently barred.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior or contemporaneous communications and proposals.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

15.4 Assignment and Transfer

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.

15.5 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, terrorism, epidemics, internet outages, third-party service failures, or other force majeure events.

15.6 Export Control and Trade Compliance

Our services and technology may be subject to export control laws and regulations. You agree to comply with all applicable export and import laws, trade sanctions, and other international trade regulations.

15.7 Government and Public Sector Users

If you are a government entity or public sector organization, additional terms and conditions may apply as specified in separate agreements or as required by applicable procurement laws and regulations.

16. Third-Party Services and Integration Dependencies

16.1 Third-Party Service Dependencies

Our automation services may integrate with, depend on, or connect to third-party services, APIs, platforms, and applications. We are not responsible for:

• Availability, performance, or reliability of third-party services

• Changes to third-party terms of service, pricing structures, or functionality

• Data loss, security issues, or service disruptions arising from third-party services

• Compatibility issues resulting from third-party updates or modifications

16.2 API Usage and Third-Party Terms

When our services use third-party APIs or services on your behalf:

• You are responsible for complying with all applicable third-party terms of service and usage policies

• You must provide and maintain valid credentials, licenses, and access permissions

• Usage limits, rate limits, and costs imposed by third-party providers are your responsibility

• We may suspend affected automation workflows if third-party access is revoked or becomes unavailable

17. Experimental Features and Service Evolution

17.1 Beta and Experimental Services

We may offer beta, experimental, or preview features that are:

• Provided "as is" with limited warranties and support

• Subject to change, modification, or discontinuation without advance notice

• May have limited documentation, support resources, or performance guarantees

• Should not be relied upon for critical business processes without appropriate risk assessment

17.2 Service Evolution and Improvements

Our services may evolve over time through updates, improvements, and new feature development. We reserve the right to modify, enhance, or discontinue features with reasonable notice when possible.

17.3 Feedback and Feature Development

By using our services and providing feedback, you acknowledge that we may use such feedback for service improvement without compensation or obligation to you.

18. Contact Information and Support

For questions about these Terms of Service, our services, or to request support:

White Rabbit A.I.
Email: info@wrabbit.cloud
Website: www.wrabbit.cloud
Address: Long Beach, CA 90802

Effective Date: [Current Date]

IMPORTANT DISCLAIMER: These Terms of Service govern the provision of custom business automation services designed to help improve operational efficiency and business processes. Actual results, system performance, business outcomes, and service experiences depend on numerous factors including implementation details, business process alignment, team adoption, data quality, system compatibility, third-party service reliability, and ongoing operational practices. We cannot guarantee specific business results, efficiency improvements, cost savings, or return on investment from our automation services. All service capabilities are subject to technical feasibility assessment and may be affected by factors outside our control. Success with automation solutions requires collaborative partnership and depends significantly on client cooperation, data quality, and operational factors.